Managed Services

Managed Network Security Services and Ongoing Support

Overview

Managed Network Security Services and Ongoing Support

Hardware is only half the job. Our managed network security services keep firewalls patched, policies tidy, licences current and alerts watched, so a small team is not the single point of failure for an entire estate.

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network security services

Firewall and policy management

Rule bases grow and never shrink. We review policy quarterly, remove rules that no longer match traffic, tighten anything left over-permissive, and keep firmware on a supported, tested release.

  • Quarterly rule-base review with unused policy removed
  • Scheduled, tested firmware upgrades in agreed windows
  • Change control with a documented rollback position

Monitoring and incident response

We watch the alerts that matter — repeated authentication failures, outbound traffic to known-bad destinations, tunnels dropping, hardware health warnings — and act on them with an agreed response path rather than emailing a dashboard screenshot.

  • Alert triage against agreed severity levels
  • Defined response and escalation times
  • Post-incident report with the fix and the prevention

Licence and lifecycle tracking

We hold your serial list, track every subscription and support expiry, and flag hardware approaching end of support well before it becomes an emergency purchase.

  • Single asset register across sites and vendors
  • 90 day renewal and end-of-support alerts
  • Refresh planning budgeted a year ahead

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FAQs

Questions We Are Asked Most

Do you manage hardware bought elsewhere?

Yes. We start with an audit of the current estate — firmware, licences, policy — then agree what we take on and what should be replaced first.

What response times do you offer?

Response targets are set per severity and per site criticality in the service agreement, so a core firewall failure and a branch printer VLAN issue are not treated the same.

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2 — What you need

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3 — How to reach you

We reply to every enquiry within one business day.

Talk to us about managed services

Managed network security services for UK businesses: firewall management, patching, monitoring, licence tracking and incident response on your existing hardware.